Exchange and Return Policy
At Good wheels, we are committed to protecting your privacy.
When you use our website or purchase from our store, we may collect personal data such as:
- Name, email, phone number, shipping and billing address.
- Payment details (securely processed via service providers like Shopify and payment gateways).
- Usage data (such as pages you visit and purchase history) through cookies.
How we use your data:
- To process and deliver your orders.
- To communicate with you regarding your orders or inquiries.
- To improve your shopping experience and suggest suitable products.
- For marketing and advertising purposes (you can unsubscribe at any time).
- To protect against fraud or misuse.
Data sharing:
We may share your data with trusted service providers (e.g., shipping companies, payment gateways, Shopify).
We will not sell or share your data with third parties for unlawful purposes.
Your rights:
You can at any time:
- Request access to your data.
- Request correction or deletion of your data.
- Object to the use of your data for marketing purposes.
- We have a 30-day return policy starting from the date you receive the product.
- To be eligible, the product must be:
* In its original condition.
* Unused or undamaged.
* With the original packaging and receipt.
Non-returnable items:
- Customized or made-to-order products.
- Hazardous or flammable materials.
- Discounted items or gift cards.
Procedure:
- Contact us via WhatsApp at: 01009590995 to initiate a return request.
- Once approved, you will receive shipping instructions and the return address.
- After receiving and inspecting the product, the refund will be processed within 10 business days using the same payment method.
Exchanges:
The fastest way is to return the product and place a new order separately.
By using our website or making a purchase, you agree to the following terms:
1. Legal Use:
- The website must not be used for any illegal or harmful purposes.
- Uploading or posting offensive or unlawful content is prohibited.
2. Orders & Payments:
- We reserve the right to refuse incomplete or suspicious orders.
- You must provide accurate details to complete the order (name, address, payment method).
3. Prices & Products:
- Prices are subject to change without prior notice.
- Product images on the website may slightly differ from reality.
4. Shipping & Returns:
- The return and refund policy stated above applies.
5. Liability:
- We are not responsible for damages caused by product misuse or issues arising from third-party services (e.g., shipping companies).
6. Privacy:
- Your use of the website is subject to our Privacy Policy.
7. Governing Law:
- These terms are governed and construed according to the laws of the Arab Republic of Egypt.
- Within Cairo: Delivery within 1 to 3 business days.
- Outside Cairo: Delivery within 3 to 7 business days.
- Delivery times may vary during emergencies or official holidays.
- Customers will be provided with shipment tracking details once the order is dispatched.
All products are warranted against manufacturing defects in accordance with the manufacturer's policies. Customer service must be contacted to submit a warranty claim within the specified warranty period for each product.